Refund policy

Return & Refund Policy

You have 30 days after receiving your order to request a return. To be eligible, items must be unworn, unused, with tags attached and in their original packaging. Please keep your proof of purchase.

How to request a return

Email contact.marimare.outfits@gmail.com with your order number and reason for return. If your return is accepted, we will send return instructions and the return address. Items sent back without prior approval will not be accepted.

Return postage

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service because the parcel remains your responsibility until it reaches us. If an item is damaged, faulty or incorrect, contact us before returning it. Where appropriate, Marimaré will provide a return label or reimburse reasonable return postage in accordance with your statutory rights.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, faulty or incorrect so that we can make it right.

Hygiene and non-returnable items

For hygiene reasons, we cannot accept worn, opened or unsealed intimate apparel unless it is faulty. Gift cards and made-to-order or personalised products are non-returnable. This does not affect your statutory rights.

Refunds

We will notify you after we receive and inspect the return. If approved, we will refund the original payment method within 10 business days. Banks and card providers may take additional time to process the refund. For questions, contact contact.marimare.outfits@gmail.com.